SFShots by Devarshi Mishra Practical Salesforce architecture guidance from a working architect. Notes on Agentforce governance, AI agent spend, CRM integrations, and platform changes. https://sfshots.com/ en-us Fri, 25 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) finddevarshi@gmail.com (Devarshi Mishra) 2026 Devarshi Mishra https://sfshots.com/assets/brand/og-image.png SFShots by Devarshi Mishra https://sfshots.com/ Salesforce will bill Claude as its own line item. Map your AI meters before your next renewal https://sfshots.com/blog/2026-10-25-salesforce-claude-fee-map-your-model-meters-before-renewal.html https://sfshots.com/blog/2026-10-25-salesforce-claude-fee-map-your-model-meters-before-renewal.html Sat, 25 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Claude Agentforce The Information reports that Salesforce will charge customers a separate fee to run Anthropic's Claude inside its apps, with no rate card published yet. Here's how I'd map every AI meter in an org, model by model, before that fee shows up on an order form. Salesforce email login is now the default. Send your users to My Domain before November https://sfshots.com/blog/2026-10-24-salesforce-email-login-default-send-users-to-my-domain.html https://sfshots.com/blog/2026-10-24-salesforce-email-login-default-send-users-to-my-domain.html Thu, 24 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Security Identity Salesforce is making email the default prompt on login.salesforce.com and test.salesforce.com, with most production orgs switched by early November 2026. Here's the short audit I'd run. Campaign Agent is GA in Marketing Cloud Winter '27. Decide what it can change on its own https://sfshots.com/blog/2026-10-23-campaign-agent-ga-decide-what-it-can-change-on-its-own.html https://sfshots.com/blog/2026-10-23-campaign-agent-ga-decide-what-it-can-change-on-its-own.html Wed, 23 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Marketing Cloud Campaign Agent Agentforce Salesforce's Winter '27 Marketing Cloud release makes Campaign Agent generally available. Decide which moves need a human sign-off before you switch it on. Salesforce Agentic Identity is targeting November. Inventory every agent before the meter starts https://sfshots.com/blog/2026-10-22-agentic-identity-inventory-every-agent-before-the-meter-starts.html https://sfshots.com/blog/2026-10-22-agentic-identity-inventory-every-agent-before-the-meter-starts.html Tue, 22 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Agentic Identity Flex Credits Salesforce plans to give external AI agents their own registered identity and to bill each call as a Headless Platform Interaction in Flex Credits. Use the time to find and classify every agent that touches your org. Salesforce is buying Braze for $5.66B. Don't freeze your Marketing Cloud roadmap while you wait https://sfshots.com/blog/2026-10-21-braze-deal-dont-freeze-your-marketing-cloud-roadmap.html https://sfshots.com/blog/2026-10-21-braze-deal-dont-freeze-your-marketing-cloud-roadmap.html Mon, 21 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Marketing Cloud Braze Salesforce agreed to acquire Braze for $5.66B, closing Feb 2027. Keep building and map message ownership. Voice agents are getting fast enough to sell. Decide what they write back to your CRM https://sfshots.com/blog/2026-10-20-voice-agents-decide-what-they-write-back-to-crm.html https://sfshots.com/blog/2026-10-20-voice-agents-decide-what-they-write-back-to-crm.html Sun, 20 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Voice AI Contact Center RevOps Salesforce AI Research showed Launa-Omni and monday.com launched Harmony. Decide what voice agents can change in CRM records. HubSpot now sorts every ticket by topic with AI. Fix your contact reasons before you judge your service agent https://sfshots.com/blog/2026-10-20-fix-your-contact-reasons-before-you-judge-your-service-agent.html https://sfshots.com/blog/2026-10-20-fix-your-contact-reasons-before-you-judge-your-service-agent.html Sun, 20 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Service Cloud Agentforce Reporting HubSpot's Topics feature classifies tickets by AI. Fix your contact reasons before measuring service agent performance. Salesforce job demand fell 13% while Agentforce skills rose 63%. Plan your CRM team by skill, not by cloud https://sfshots.com/blog/2026-10-19-salesforce-job-demand-is-down-plan-your-crm-team-by-skill.html https://sfshots.com/blog/2026-10-19-salesforce-job-demand-is-down-plan-your-crm-team-by-skill.html Sat, 19 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Careers Agentforce Overall Salesforce demand down 13%, Agentforce skills up 63%. Plan by skill: agent design, governance, data, integration. Salesforce says agents now answer the leads its reps never could. Copy the handoff, not the headline number https://sfshots.com/blog/2026-10-19-agents-answer-every-lead-design-the-handoff-and-the-attribution.html https://sfshots.com/blog/2026-10-19-agents-answer-every-lead-design-the-handoff-and-the-attribution.html Sat, 19 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Agentforce Sales Cloud Lead Management $88M from AI-worked leads. Design the assignment rule, handoff record, and attribution method first. Docusign now lives inside Agentforce and Slack. Decide what an agent is allowed to commit to https://sfshots.com/blog/2026-10-18-docusign-in-agentforce-decide-what-agents-can-commit-to.html https://sfshots.com/blog/2026-10-18-docusign-in-agentforce-decide-what-agents-can-commit-to.html Fri, 18 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Agentforce Slack Sales Cloud Docusign is native in Agentforce and Slack. Decide which agreement steps agents may take on their own. Salesforce's password OAuth flow stops working on 20 February. Start with the inventory, not the code https://sfshots.com/blog/2026-10-16-oauth-password-flow-retirement-start-with-the-inventory.html https://sfshots.com/blog/2026-10-16-oauth-password-flow-retirement-start-with-the-inventory.html Fri, 16 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Integration Security OAuth Salesforce retires the OAuth 2.0 username-password flow on 20 February 2027. Finding every caller is the real work. HubSpot just put a ceiling on agent spend. Every CRM team needs one https://sfshots.com/blog/2026-10-16-agent-spend-needs-a-ceiling-and-an-owner.html https://sfshots.com/blog/2026-10-16-agent-spend-needs-a-ceiling-and-an-owner.html Fri, 16 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) AI CRM Governance HubSpot and ServiceNow added AI spend caps. Salesforce teams need limits, owners, and monthly review. Agentforce is on by default now. Here's the permission audit I'd run this week https://sfshots.com/blog/2026-10-13-agentforce-on-by-default-permission-audit.html https://sfshots.com/blog/2026-10-13-agentforce-on-by-default-permission-audit.html Mon, 13 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Agentforce Security Winter '27 turns Agentforce on in eligible orgs. Permission debt is now an AI risk. Run the audit. Winter '27's MCP Risk Scores are the security feature I'd turn on first https://sfshots.com/blog/2026-10-14-mcp-risk-scores-are-the-security-feature-to-turn-on-first.html https://sfshots.com/blog/2026-10-14-mcp-risk-scores-are-the-security-feature-to-turn-on-first.html Tue, 14 Oct 2026 00:00:00 +0000 finddevarshi@gmail.com (Devarshi Mishra) Salesforce Security MCP Salesforce Security Center now scores MCP servers Low, Medium, or High. Block dangerous ones before adding more skills.